Hardware help?! Laptop of 6 months only!

[Vncntdastudent]

Hello my HP friends, 

I am new here, and came to desperately ask for your assistance. I had bought the laptop model 14-CF0013DX about a year ago cause I needed a new laptop for school. It served me well over 6 months, however, before summer session started, I ran to problems. These are the problems: 

- laptop turns on but only with a black illuminated background

- hear clicking noise, occurs about every second. as if needle is scratching against a car. 

- I repeatedly click on esc, and opened the up display showing- Memory test, Hard drive check, Language, Exit. 

- and when I click Hard drive check, this shows 

- and the last problem is that, sometimes I hear a very loud noise coming from the laptop, like a siren like noise that goes on and off. 

please help me fix it back to normal, I have two laptop with problems, and this would be the third one. haha. 

[WAWood]

@Vncntdastudent 

Sorry to tell you this, but that clicking sound, combined with the screenshot, means your drive has failed to the point it can't ready anymore.  That sound is made by the read heads trying over and over and over ... to read the same sector.

So, there are four issues to address here:
1) Data Recovery
2) Drive replacement
3) Recovery Media
4) System restoration

---------- Data Recovery ----------

Your best bet for recovering data now is to do the following:
1) Remove the hard drive from the PC
2) Purchase a USB-to-Hard Driver adapter kit
3) Download and install this utility on a working PC: http://www.majorgeeks.com/news/story/recover_data_in_3_steps_with_minitool_power_data_recovery_free_...
4) Connect the old drive to the working PC
5) Run the data recovery utility to see what can be retrieved from the old drive.

If that tools does not find what you need, an alternative is Recuva: http://www.piriform.com/recuva

And, if that does not work well, the best tool out there is this one, but only the trial version is free: http://www.file-recovery.com/

---------- Drive Replacement ----------
The drive will need to be replaced. When you remove it, you will see that it is a 2 1/5 inch laptop SATA drive.

You can replace this with any similar laptop drive of the same capacity or larger.

If the PC is still under the original one-year HP warranty, or if you have purchased an Extended Warranty and that coverage is still in place, you should be able to get the drive replaced by HP at no charge. To explore that option, you would have to contact HP Customer Support.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

---------- Recovery Media ----------

Once you have the replacement drive, you will need to use something to restore your PC to working condition.

If your PC was made in 2016 or more recently, you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC. The recovery drive can then be used to install Win10 aand the HP drivers and utilities that originally came with your PC. Here is the link: https://support.hp.com/us-en/document/c06162205

If that is not available or does not work, another option is HP Recovery media. This is a set of DVDs and a CD, or USB stick, that will erase the hard drive (removing all data, settings, and applications, reinstall the original OS, drivers, and some HP Utilities. In some cases, you may be able to order a USB stick instead of disks. You have to order these from HP.

You can look online for Recovery Media starting with the linked paged: http://support.hp.com/us-en/drivers

Once there, input your Product name or number. On your Software and Drivers Download page, select your Operating System and and Version. Click "Update". If HP Recovery Media is available for your machine, down near the bottom of the page, you will see an entry for Order Recovery Media-CD/DVD/USB. Click the "+" symbol to expand that entry and click on Order Media for details.

Or, if you prefer, you can do the same by contacting HP Customer Service (see contact info above)

If HP no longer provides Recovery Media for your model, another site you can check is: http://www.computersurgeons.com/

---------- System Restoration ----------

Read through this: http://support.hp.com/us-en/document/c00006110

Good Luck

[Vncntdastudent]

Unfortunately, its already been over a year since my purchase, so warranties are out of the question. If I do not need to recover anything, will it just be possible for me to replace the hard drive for one that is compatible with the model, skipping the first step?

[WAWood · Accepted solution]

@Vncntdastudent 

Sorry, I saw your comment about 6 months and thought that was the age of the PC.

Yeah, you can replace the existing 1TB SATA drive with another.