-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Notebooks
- Notebook Hardware and Upgrade Questions
- Hardware issues with F387WM?

Create an account on the HP Community to personalize your profile and ask a question
10-09-2019 03:42 PM
Running HP Hardware Diagnostics UEFI on an HP 15-F387WM machine yields an error message 0LSC7V-8LM9QS-MFPUQJ-8D6203 when testing a single USB port (however, the USB port continues to at least function in Windows). This port is the only port causing such an error to be yielded during diagnostics; it is on the left side of the machine (not the port coupled with the audio board).
Additionally, the Power Source diagnostic indicates that my AC adapter is bad during a battery test (as Smart AC information is not presented)... I do not recall the exact error, but the battery continues to charge (and having the machine plugged in presents no issues).
I should write that the system board itself passes all diagnostic tests (as does the processor).
Additional system information (using DirectX Diagnostic Tool):
Time of this report: 10/9/2019, 13:20:00
Machine name: Withheld
Machine Id: Withheld
Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: HP
System Model: HP 15 Notebook PC
BIOS: F.44 (type: UEFI)
Processor: AMD A8-7410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.2GHz
Memory: 16384MB RAM
Available OS Memory: 15294MB RAM
Page File: 5161MB used, 26004MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode
Are there actually any issues? Is my machine actually damaged? What type of damage could cause these errors? I have never dropped it, spilled beverages, et cetera... How much would it cost to officially repair these potential issues? Unfortunately the machine is out of warranty, but I am willing...! Please assist me.
10-12-2019 10:54 AM
Thank you for posting on the HP Support Community.
I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/
Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee