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‎10-31-2022 01:18 PM

HP Recommended
Product: HP ENVY x360 Laptop - 15-ds1010wm

My laptop has a hardware malfunction. It was unable to connect to wifi due to a certain network adapter. I had to physically connect it to ethernet to be able to uninstall and restart my computer to re-download it. A friend I have in IT suggested that I contact HP if it happened again. A few weeks ago I experienced the same problem. My friend told me to send the laptop to you for a repair or refund as it's a problem with the physical hardware and that I shouldn't have a problem with my expired warranty as it's a physical problem. Thank you.

 

Julia Crook

Category:
1 REPLY 1

‎10-31-2022 06:01 PM

HP Recommended

Hello @jucrook 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your basic system configuration before we focus on the <wireless> problem ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

 

OS Name

Version

System Model

System SKU

( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

 

(2) Start Windows <Device Manager>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

- Expand <Network adapters>

--->>> Send screenshot

 

(3) Please report your results

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