Hardware problem noise, mic, speakers

[ton46willemsen]

Hello,

our laptop has no sound anymore, mic and speakers are missing. When check the sound the laptop says "hardware problem gedetecteerd. Have alraedy via HP side recovery, without succes.

Please can you help me,

Ton

[Garp_senchau]

@ton46willemsen, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check Device Manager

Right-click Start → Device Manager

Look under:

Sound, video and game controllers

Audio inputs and outputs

If audio devices are missing → Windows doesn’t see the sound hardware.

Run HP Hardware Test

Restart laptop → press Esc repeatedly → then F2

Run Audio Test

If audio test is missing or fails → hardware problem

Update BIOS & Drivers

Go to: support.hp.com/in-en

Enter your model

Download & install:

BIOS update

Audio drivers

Restart

Reset BIOS

Turn off laptop

Hold power button for 15 seconds

Turn on → press Esc, then F10 for BIOS

Press F9 (reset BIOS) → F10 (save & exit)

Check Windows Services

Press Windows + R → type services.msc

Make sure:

Windows Audio

Windows Audio Endpoint Builder

Are Running and set to Automatic

Reference: HP PCs - No sound from speakers | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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