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‎05-03-2026 02:59 PM

HP Recommended

My HP 17.3” was repaired and within 3 months after the repair the casing broke where it turns. I bought a Warranty to repair this on also but for some reason I didn’t get a chance to call to repair it. Can I request a look into this? I will call to follow up hopefully.



3 REPLIES 3

‎05-06-2026 03:33 AM

HP Recommended

Hi @Fays,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP 17.3” was repaired, and within 3 months after the repair, the casing broke where it turns.

Could you please share the old case number with us so that we can help you better?

Kindly share the image of the casing broken part.
 

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


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‎05-17-2026 01:25 PM - last edited on ‎05-19-2026 03:11 AM by Moderator

HP Recommended

HP Laptop - 17-by3613dx

Product Number: 3C310UA

Serial Number: "Please do not include the serial number or any sensitive information"

Was this reply helpful? Yes No

‎05-19-2026 07:41 AM

HP Recommended

Hi @Fays,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your HP 17.3” was repaired, and within 3 months after the repair, the casing broke where it turns.

Could you please share the old case number with us so that we can help you better?

Kindly share the image of the casing's broken part.

We did not fetch any details with the shared serial number.
 

 

I hope this will help.

 

Take care and have a good day.

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Was this reply helpful? Yes No
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