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‎02-14-2021 01:39 AM

HP Recommended
Product: hp pavilion gaming 15 ec0044ur
Operating System: Microsoft Windows 10 (64-bit)

Good day, I bought a laptop of the hp pavilion gaming 15 ec0044ur model.
It has 8.00 GB of RAM of which only 5.9 GB is available.
I need to change the amount of memory occupied by the hardware. When the amount of RAM runs out in the 5.9 GB range from Free Zone 2.1, no memory is taken.
How do I additionally access advanced in BIOS to change it, I know what I am doing and I am really running out of memory on my laptop.
I would not like to resort to third-party BIOS firmware.
I hope for your understanding and responsiveness to customers.

1 REPLY 1

‎02-17-2021 08:44 AM

HP Recommended

Hi@Gollandec, Welcome to the HP Support Community!

 

That is a known issue that is related to AMD processors. Please check the following article:.


                https://support.hp.com/us-en/document/c06526774


And from Microsoft PlayReady.


                https://www.microsoft.com/playready/overview/

 

I understand that you're unable to update the BIOS  HP Pavilion Gaming - 15-ec0044ur and it needs to download one by one and needs to restart the computer to make sure the Adapter or Charger needs to be connected,

 

Please click on the hyperlink below to install 

 

 

HP Consumer Notebook PCs - Updating the BIOS

 

Keep me posted. Happy to help!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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