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‎09-30-2024 10:55 AM

HP Recommended
Product: HP Pavilion Gaming - 15-ec0100ax
Operating System: Microsoft Windows 11

At first only 5.9gb of ram was usable and the rest 2.1 was reserved for hardware. I researched and found the the only thing I can do is to add 1 more ram stick so I upgraded to 2x8gb ram but now was I added 1 more stick of 8 gb ram 10.1gb of ram is hardware reserved and only 5.9gb is usable now too

Pls tell me what to do I am so fed with this was 2k got wasted as the ram didn’t increased How can I removed this reserved ram. 

tried removing the ram stick to check if the ram I order was faulty but it was alright 

HP Pavilion gaming 15 ex010ax 

Category:
9 REPLIES 9

‎09-30-2024 11:12 AM

HP Recommended

Hi @mahinsoni4 

 

This is very typical in devices with AMD processors, I can only suggest you try to update the BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-30-2024 11:58 AM

HP Recommended

how to update in windows and in hp software it is showing as latest pls help me with this issue t
talk with hp technician about this or something else but pls help me fix this as i bought this ram after so much of struggle  

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‎09-30-2024 12:12 PM

HP Recommended

This is usually only fixed by updating the BIOS, if HP makes changes to it that may force the hardware to not reserve memory, see if you have updated the BIOS.

 

HP Pavilion Gaming - 15-ec0100ax Software and Driver Details

 

Of all, when memory is reserved it is used when necessary.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-30-2024 12:35 PM

HP Recommended

the bios in this link is f.19 and the bios in my laptop is f.21 how can i degrade it and if my bios is update and i unable to use the ram what does it mean it said u can extent it to 32 gb 

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‎09-30-2024 12:36 PM

HP Recommended

the bios in this link is for windows 10 can degrade my windows from windows 11 to windows 10 ?
then wil i be able to use my ram ??

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‎09-30-2024 12:54 PM

HP Recommended

If you have another more recent BIOS version, it was because it was updated through Windows Update.

You should not return to Windows 10, this will not change the reserved memory, this can only be done through the BIOS.

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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‎09-30-2024 01:56 PM

HP Recommended

then pls provide me the bios which can change this 

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‎09-30-2024 02:03 PM

HP Recommended

 can i get someone professional to check on this issue as it is only coming on my laptop on others hardware reserved is only 2.1 not whole ram stick is hardware reserved or can u contact someone from hp pls

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‎09-30-2024 02:54 PM

HP Recommended

If you are under warranty, you can contact HP, but you will probably get the same answer.

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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