Has my new laptop got two memory slots or one?

[Mathemagic]

Hi,

I've recently received my new laptop which comes with a single 8Gb stick of SK Hynix 2133MHz memory.

Although I don't have an immediate need, in the past, I've always looked to see how much an upgrade would cost by downloading and running, say, the Crucial scanner. However it isn't showing if there is an upgrade. It isn't clear whether the laptop comes with two memory slots or one.

If anyone can advise, that would be great, and if anyone has upgraded to add another 8Gb, was it easy? I don't particularly want to take my new machine apart especially as it seems I would have to take several bits off to get at the memory unlike my older laptops which were under a single panel.

Many thanks

[Paul_Tikkanen]

Hi:

Please refer to the service manual, chapter 1, page 2 for the models that have two memory slots.

http://h10032.www1.hp.com/ctg/Manual/c05122688

The models with the Pentium/Celeron processors only have 1 memory slot.

[Mathemagic]

Paul,

Thanks for the reply. Any idea why the tools from Crucial, for example, can't decide what the upgrade options are? ever had that before - normally they can identify the number of slots, what is installed, and advise the combinations of upgrades.

[Paul_Tikkanen · Accepted solution]

You're very welcome.

Yes, I am also surprised the Crucial Scanner doesn't report that info.

I have zipped up and attached the free Hardware Info utility below.

Unzip and run the file and it will report all the info regarding your PC.

On the main window right side of the page, there is a Memory Modules section.

Drop down on that and it should show you the populated slots.

Then when you close out of that window, on the left side of the window, there is a memory section which should also show the memory and slots.

You should be able to go to Crucial's site and manually find the memory you need by filling out the PC info.

[Mathemagic]

Thank you once again. The program you sent me is showing one row only so I guess it only has one slot that is filled - a bit strange comparing it to the manual which you sent and which I had seen before I bought it. 

Good job that 8Gb is enough to be going on with then! 🙂

[Paul_Tikkanen]

Anytime.

Glad to have been of assistance.

Very odd that the specs for your notebook indicate it should have two memory slots, but in fact only has one.