Have a customers HP 15-BS015DX And no power or boot up Just black screen?

[Jwoods7947]

Work on a lot of HP business computers and laptops and try to stay away from consumer stuff. This is one of those times I should have listened to myself. So anyways got a HP 15 touchscreen dropped of to me the other day and all I was told was that it wouldn't do anything. They bought a new battery and charger but all it does is have a white light pop on at charging port and no boot or LCD at all. There are no warning beeps etc., so I have read what little i could find on this and tried popping out the cmos and draining all power but still nothing? So is this mobo dead or is there something I'm missing here? ANY help would be much appreciated!! Thank You!

[KrazyToad]

@Jwoods7947

Welcome to HP Community

I have gone through your Post and would like to help

Unfortunately this seems to be an issue with the Motherboard.

Since this is a brand new Notebook I suggest you contact HP Support

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.