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‎02-05-2019 09:13 PM - last edited on ‎02-05-2019 09:18 PM by Retired

HP Recommended

hi there!

    I have the same exact issue on my HP 17-p161dx laptop.  What was the solution that you PM'd that other fellow please?

 

 thank you!

  Mike B

2 people had the same question
1 REPLY 1

‎02-07-2019 03:06 PM

HP Recommended

@Exibar

 

Welcome to HP Support Community

 

Have you tried updating the BIOS from this Link: https://support.hp.com/us-en/drivers

 

If the issue persists, please contact HP Support for Service Options

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

 

Thank you

KrazyToad
I Am An HP Employee

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