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‎12-12-2020 06:26 AM

HP Recommended
Product: HP Laptop 15s-eq0xxx
Operating System: Microsoft Windows 10 (64-bit)

My headphone jack is not fitting inside the headset jack provided in my laptop. This is the first time I can across such a problem. Please guide and help, I require headphones for my work. 

IMG_20201212_185408.jpg

 The headphone jack is simply not going any further inside the port.

Do I require a special headphone, or is it a defect of my laptop.

Wishing for quick help

1 REPLY 1

‎12-15-2020 10:57 AM

HP Recommended

@Somya2001

 

I reviewed your post and I understand that you are unable to connect your headphones to the headphone jack.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Is the headphone you are connecting uses a 3.5mm jack? The laptop supports only a 3.5mm jack.

 

Meanwhile, I recommend you try using a different headphone and check.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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