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‎03-22-2019 07:40 PM - edited ‎03-22-2019 07:42 PM

HP Recommended
Product: HP 15 Bs015dx
Operating System: Microsoft Windows 10 (64-bit)

So in a few words, my headphones sound off, and the bass if hollow. They sound fine when plugged into my phone, and my laptops on board speakers sound fine too. I having a sneaking suspicion it has to do with Realtek Audio. Anyway to fix it?

 

Edit: The headphones are Astros and Beats. Both have the issue when plugged into my laptop.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-22-2019 10:58 PM

HP Recommended

@Randy2000 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


         https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall Realtek sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎03-22-2019 10:58 PM

HP Recommended

@Randy2000 

 

Please do a clean install Audio softeware/driver, this should help.


(a) Download the following driver and save on your computer,


         https://ftp.hp.com/pub/softpaq/sp93001-93500/sp93151.exe


(b) Go to Device Manager, Sound to uninstall Realtek sound driver and reboot,
(c) Right click downloaded file and select Run as administrator,
(d) Reboot again.


Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




Was this reply helpful? Yes No

‎03-23-2019 07:26 PM

HP Recommended

I discovered something last night. Apparently, my beats sound fine when using Bluetooth. Idk if thats important but I'd thought I'd mention it.

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