Heating Up

[Mulwak]

my HP Omen keeps on heating up on the right side,,,,where the num pad is, and the fan is ok. what could be the issue?

[DavidSMP · Accepted solution]

Hi @Mulwak,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding issues with overheating on your Omen computer. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?
• Did you update the bios?

Please let me know the complete model# of the computer to assist you better.

The Omen operates under a standard optimal temperature window. There is enough thermal cooling protection provided that should take care of the computer.

However, if the computer is really becoming hot, please update the bios and chipset drivers from this link: http://hp.care/2syreDe  select the country and follow the on-screen instructions to complete it.

Also, make sure that you run HP support assistant to update the drivers and Windows updates.

• Then check if the heat reduces. For further assistance please check this link: http://hp.care/2ftA3am  to reduce heat inside the computer. This should do the trick for you.
• If the issue continues, contact HP phone support to get the computer serviced.

HP Technical Support can be reached by clicking on the following link: http://hp.care/2r9wSvP

• Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.
• Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.
• Once completed click the 'Show Options' icon on the bottom right.
• Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately.

If the unit is under warranty, the manufacturer’s warranty should take care of it for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Mulwak]

no it was like that from the day i bought it.

the product number is   X0G98PA#AKL

[Mulwak]

MY MODEL IS

OMEN by HP Laptop PC - 15-ax001tx

[DavidSMP]

Hi @Mulwak,

I have reviewed the post and thanks for the product# and model# information. Did you perform the steps mentioned in my earlier post? Please let me know if all troubleshooting steps were done to fix the issue and if it did not resolve it, did you manage to contact HP phone support in this regard for further assistance?

I genuinely hope things work great for you and the machine and it gets resolved quickly.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[Mulwak]

I updated my BIOS and the chipset drivers using the links you provided and the heat on the num pad reduced significanlty. Also my fan started running much quieter, except when I'm gaming. thanks alot for your suggestions. they really helped alot.

[DavidSMP]

Hi @Mulwak,

It has been a fabulous experience working with you. 🙂 I thank you greatly for accepting this as a solution. 🙂 You've been simply amazing with your technical expertise and thanks again for giving me the privilege to share this platform with you. 🙂

I hope the unit works great and stays healthy for a long time. 🙂

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help.

Please take care, stay healthy, keep smiling big and do have a blessed year ahead. 🙂