Hello fcae

[Marvellous001]

CAN`T FIND FINGERPRINT SCANNER COMPATIBLE WITH WINDOW HELLO FACE This explains my problem

[A_Gayathri]

Hi @Marvellous001,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.

Could you please elaborate in detail? 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support

[Biggestofdogs]

Hello Gaya,

I have a EliteBook 8760W A00001D02. Which had Windows 64 Pro installed and everything worked fine. After upgrading the OS to Win10 I can not get the Validity Fingerprint sensor or the HP HD fixed camera to work with any of the suggested drivers by this community. Hello Face or Fingerprint cannot find these items. Other camera programs don't work either, with the exception of Zoom which seems to install it's own driver and does work.

The Driver details for both say further setup required? Not sure what that means. Any ideas?

TYIA