Hello, i've had an issue with my laptop mouse not working after trying to reset the whole hp laptop

[markas6]

Sometimes the mouse works and sometimes it doesn't at all. If it freezes then its as good as gone. I've tried factory resetting my laptop twice, deleting and reinstalling the mouse hardware but still doesn't work.

[ub6424]

Hello @markas6 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your basic system configuration before we continue ...

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

BaseBoard Product

BaseBoard Version

(2) Start Windows <Device Manager>

- Expand <Mice and other pointing devices>

- Expand <Human Interface Devices>

- Expand <Other devices> ? (Those entries are for hardware for which Windows has not loaded a suitable driver)

--->>> Send screenshot

(3) Please report back

[pbroussard]

Beside checking the drivers as mentioned above, you wouldn't happen to have the mouse receiver plugged into a USB 3 hub would you? They produce some interference with some USB 2 receivers. Mine did the same thing,

[markas6]

 My mouse drivers aren't installed, or at least it won't find them in the Human interface. I have tried to install them before but nothing happens.

Sorry about that late reply

[ub6424 · Accepted solution]

Hello @markas6 

(1) Create Windows system <restore point>

How to Create a System Restore Point on Windows 10 or Windows 11

(2) Download and install / update

Intel Management Engine Interface (MEI) Driver

2120.100.0.1085 Rev.A

17.9 MB

Mar 7, 2022

Download

Intel Serial IO Driver

30.100.2129.8 Rev.A

0.7 MB

Mar 7, 2022

Download

Intel Human Interface Device (HID) Event Filter Driver

2.2.1.386 Rev.A

0.5 MB

Mar 7, 2022

Download

Intel Integrated Sensor Solution Driver

3.1.0.4477 Rev.A

0.6 MB

Mar 7, 2022

Download

Synaptics Precision Touchpad Filter Driver

19.5.35.74 Rev.A

6.5 MB

Mar 7, 2022

Download

(3) Restart Windows

(4) Test again

(5) Please report back

[markas6]

It has been fixed! Thank you and good luck.

[ub6424]

Hello @markas6 

The pleasure is mine !

Create Windows system <restore point> to save the current stable state !

How to Create a System Restore Point on Windows 10 or Windows 11

Kind regards