Help!!! 12C HID Device repeated Code 10 ( cannot start) errors

[ARG8]

My HP laptop (14-dq0011dx  64 bits windows 10) has been having a problem with 12C HID device error Code 10 (failure to start) on and off for years. I have tried every solution I could find on the Internet and some never worked and others worked for a while and then stopped working:

To name those I recall working for a while and then not so much:
*Re-starting the computer
*Updating or uninstalling the drive from Computer management
*Updating from Windows Updates
*Getting Windows updates up to date
*Uninstalling the last Windows update​.

*Messing with the Properties, Power Settings, values in registry

*There is nothing to unroll back to and download​i​ng older versions didn't work​ - my computer won't recognize them​
*DeviceDiagnostoc (cmd command) troubleshooting identified a problem with the device but couldn't fix it.
*Trying to change things from the Task Manager
*Settings - only once in the last couple of years did it actually have a touchpad settings button and I used it.
*System restore
*Downloading the driver from HP

*Manually searching on my computer and manually updating the downloaded drive

This last one has worked for many weeks now - though I would have to repeatedly do it. However, recently (and there were no changes on my computer - except for perhaps Avast virus protection update, but disabling Avast did nothing to solve this problem  -  no new window updates, etc.) the touchpad would not work no matter what I do. Luckily I have a wireless mouse, as well as a functioning touchscreen,  but I do not like using them as a rule.

I know, from Internet searches that numerous others have - and have had for years - the same problem. Surely there is some workable solution or a better touchpad drive somewhere? Help!!!

The one thing I am absolutely not willing to do is resetting the whole of my pc or re-loading Windows 10. It took me forever and a day to get everything the way I want it and get Windows 10 tamed. Besides, the guy who tried this solution said the problem returned two weeks late​r.​

[ARG8]

This was the longest I lost my touchpad but it finally just came back up again on its own (not a Windows update since they would not install no matter what I tried and I just stopped them completely, nor troubleshooting by HP or by Windows which netted me zero results.

It eventually hit me that I most often encounter this problem when I am playing a game and then pause it (or park it on its main menu) while I am doing other things. I now make sure that every time I leave a game I completely close it and so far - knock on wood - the touchpad has not crashed. Hope it helps some of you as well.

[ARG8]

UPDATE: It failed once more, but at that point restore point was working again to get it back. 

[ARG8]

The cursed thing failed again and now nothing works, again, to restore it.

[Anand_Andy]

Hi @ARG8,

Welcome to the HP Support Community

I understand you are getting an error message Code 10 on your HP Notebook - 14-Dq0011dx. Not to worry I will help you to get a resolution to resolve the issue.

• The Code 10 error is one of several Device Manager error codes. It's generated when Device Manager can't start the hardware device, a situation usually caused by outdated or corrupted drivers.
• A device may also receive a Code 10 error if a driver generates an error that Device Manager doesn't understand. In other words, a Code 10 error can sometimes be a very generic message indicating some kind of unspecified driver or hardware problem.
• The Code 10 error could apply to any hardware device in Device Manager, though most Code 10 errors appear on USB and audio devices.

Have you attempted to update the BIOS to resolve this issue?

• If not, here's the link to download and install the above updates: Click here
• If the issue persists, the best option would be to take a data backup and re-install a fresh operating system using HP Cloud Recovery Tool.
  • HP Consumer PCs - Using the HP Cloud Recovery Tool (Windows 10, 7)
     

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ARG8]

Thank you for responding. I have already solved it (cannot recall how anymore, as I have tried so many things, it might have been updating the BIOS) - it has been behaving for a couple for weeks and hopefully would remain operational. I have to say though, that it is a repeated issue with this HP laptop and the internet is full of people who have had or are having the same problem,

[Anand_Andy]

 @ARG8,

That's great! Happy to hear that the issue is resolved, Please make sure you keep the PC updated on Windows and HP Support Assistant.

 If you need further assistance feel free to reach out to us. 

Have a great day ahead!

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as Solution" and "Kudos, Thumbs Up" buttons on the public post, that'll help us and others see that we've got the answers!

[ARG8]

Oh well, the problem comes and goes. Out of the blue for no apparent reason the touchpad stops working and just as arbitrarily it starts again after a night rest or something. Maybe it's just lazy... My current solution - which works more often that not - is:

0. I have downloaded the driver to my computer and stored in in Drive C Windows

1, Click on Tax Manager

2. End task on the two listings (far apart) of the Synaptics device.

3. Go to Computer Manager.

4. Expand Device Manager.

5. Expand HID.

6. Right click on the failed 12C HID device.

7. Click "Update".

8. Click Browse my computer for updates

9. Click let me pick.

10. Click on the driver.

It works 99% of the time - for now - and if it doesn't I have to restart the computer and do the above again.

What a pain... HP really needs to do something about this, or maybe Windows, but it's ridiculous.

[Anand_Andy]

@ARG8,

Thank you for your response, I really appreciate your efforts. As the issue still persists intermittently, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!