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HP Pavillion ×360 Convertible
Microsoft Windows 10 (64-bit)

Hello, I unfortunately dropped my laptop on its left side, which broke off the edge of the laptop and damaged one of the two USB ports. I have attached pictures of what this looks like. There is a dent both external and internal of the USB port making the port unusable. I would really like to get it repaired but would this be feasible? I am quite distressed right now and really hope the damage isn't too great. I've had this laptop for a year and a half and I had a one year warranty... if feasible, how much would such a repair cost in average? 

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2 REPLIES 2
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@Iva4

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link: www.hp.com/contacthp/​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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