Help find Drivers for internal Camera

[cnmarin]

Can't get my camera to work on Google Meet consistently. I have determined it is a driver issue, but where do I find the correct drivers to support Windows 10? 

[VikramTheGreat]

Hi @cnmarin,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

You’re right, if the camera works inconsistently on Google Meet and other apps, it’s often a driver issue. Here’s how to get the correct HP webcam drivers for Windows 10:

Step 1: Identify Your HP Notebook Model

• Press Windows + R, type msinfo32, and hit Enter.
• Note the System Model (e.g., HP Notebook 15-da0xxx).

Step 2: Download Drivers from HP

• Go to HP’s official support page: 👉 Official HP® Support
• Enter your exact model number.
• Select Windows 10 (64-bit) as the operating system.
• Look for: 
  • Camera Driver (often listed under “Driver – Keyboard, Mouse, and Input Devices” or “Driver – Multimedia”).
  • If no dedicated camera driver is listed, HP uses Microsoft inbox drivers—so update via Windows Update.

Step 3: Update via Device Manager

1. Press Windows + X → Device Manager.
2. Expand Cameras or Imaging Devices.
3. Right-click your webcam → Update driver → Search automatically.
4. If that fails, choose Browse my computer → point to the HP driver you downloaded.

Step 4: BIOS and HP Support Assistant

• Install HP Support Assistant and run Updates. 👉 HP Support Assistant | HP® Support

Step 5: Test in Google Meet

• Open Google Meet in Chrome.
• Go to Settings → Video → Select your HP camera.
• If it still fails intermittently, disable hardware acceleration in Chrome: 
  • Settings → Advanced → System → Turn off hardware acceleration.

💡 Tip: If the camera disappears from Device Manager, it could be a hardware or privacy shutter issue. Check if your notebook has a camera kill switch or function key (Fn + F10).

I hope this helps.

Take care and have an amazing day!
 

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Regards,

VikramTheGreat