• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-28-2024 12:55 PM

HP Recommended
Product: HP Notebook 15t-dy100 CTO
Operating System: Microsoft Windows 11

Hello, I need help finding a replacement screen or an accurate part number. The screen is cracked on the first laptop and needs an entirely new screen kit and the replacement laptop (bought two of the same thing at the exact same time) seems to have a bad backlight. It appears that the part number should be L78717-001 but that part number doesn't seem to exist anywhere besides HP PartSurfer. Thanks!

Category:
1 REPLY 1

‎01-31-2024 06:00 AM

HP Recommended

Hi @afuller2,

 

Welcome to the HP Support Community

 

I understand you need information regarding the replacement screen for the HP Notebook 15t-Dy100 CTO Not to worry I will help you to get a resolution to resolve the issue.

 

Please click on this link: HP Store Help 

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.