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‎05-13-2020 04:35 PM

HP Recommended
Product: HP ENVY X360 CONVERTIBLE 15M-BP112DX
Operating System: Microsoft Windows 10 (64-bit)

Good Day All, 

 

I have a HP ENVY X360 CONVERTIBLE 15M-BP112DX, and the hinge failed.

It started as an inconvenience, but now damaged to the point I cannot open or close with out total destruction.

 

Any ideas?

Can I get a new Chassis and transfer the guts?

I was not able to find any help on HP Support, 

Maybe looking n the wrong places......

 

Any Help Appreciated!

Thanks in Advance

 

 

1 REPLY 1

‎05-14-2020 04:14 AM

HP Recommended

@NoENVY4ENVY, Welcome to HP Support Community!

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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