• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Gaming Pavilion - 15-cx0098ur

Since the end of January 2024, my laptop has been freezing during startup and/or login. Only 1.5 weeks ago, I figured out by trial and error that the Intel Dynamic Platform and Thermal Framework service was to blame. I disabled it and the laptop stopped freezing during startup.

 

HP Pavilion Gaming Laptop 15-cx0098ur, 4 years old.
Windows 10 Home SL 22h2 64bit
Intel Core i5-8300H
12 GB RAM
Intel UHD Graphics 630
NVIDIA GeForce 1060 MaxQ

Intel Dynamic Platform and Thermal Framework driver version 8.5.10103.7263 (This is the latest version on the HP website):

Снимок экрана (2194).png

I didn't find this driver on the Intel website, but I read somewhere that the Intel® Management Engine Drivers for Windows® 10 and Windows® 11 driver might work, but I doubt it.

Here is a list of drivers.

What to do?

5 REPLIES 5
HP Recommended

The only suggestion I can offer would be to see if this version works:

 

8.7.10802.26924     

 

https://ftp.hp.com/pub/softpaq/sp149501-150000/sp149507.exe 

HP Recommended

Hello! Sorry for the long absence, as I have been testing my laptop for half a month and have not found any problems with freezing at startup. But I have a question: what is the best way to install the driver you suggested? Should I turn the Intel Dynamic Platform and Thermal Framework service back on?

HP Recommended

Hi:

 

Yes, I recommend that you turn the service back on and install the driver I posted for you.

HP Recommended

Thanks! I installed the driver you suggested and noticed that in the device manager the names of the four Intel Dynamic Platform and Thermal Framework devices were somehow renamed to Intel Dynamic Tuning, while the old name of the Intel Dynamic Platform and Thermal Framework service remained unchanged. Is this how it should be?

HP Recommended

You're very welcome.

 

I don't know the answer to your question but the new driver apparently updating something because nowadays that is what the driver is now called...the Intel Dynamic Tuning Driver, as shown in this model's driver support page:

 

HP 15-bs500 Laptop PC Software and Driver Downloads | HP® Support

 

As long as you are not having any issues with the Intel Dynamic Platform and Thermal Framework service, I wouldn't be concerned about it.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.