• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Webcam Not Working? Advanced Fixes for HP Notebooks! Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-30-2021 03:13 AM - edited ‎01-30-2021 03:20 AM

HP Recommended
Product: HP Notebook - 15-af151sa
Operating System: Microsoft Windows 10 (64-bit)

 

Something strange happened with my Notebook. Normally the 'Function' keys work as volume, brightness etc just by pressing them, and if I want to use them as function keys I have to press fn+the key I want.

 

Inexplicably, pressing any of the function keys now operates them as a function key - so for example if I press F7 it no longer turns the volume down, it asks me about turning the Caret browsing on. Pressing F3 now brings up search rather than brightness.

 

The volume and brightness keys no longer work! As far as I know I didn't change anything.

 

Does anybody have a solution? Thank you

3 REPLIES 3

‎01-30-2021 10:36 AM

HP Recommended

Is this the right forum for this query?

 

Is there a way I can speak to HP about this problem, and I don't mean the Virtual Agent, because I tried her and it was not helpful - I just went round in circles

Was this reply helpful? Yes No

‎01-30-2021 10:46 AM

HP Recommended

check this document for possible solutions.

 

https://support.hp.com/ca-en/document/c02035108

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎01-30-2021 10:57 AM

HP Recommended

yeah I tried going through the BIOS and disabling/enabling the action keys mode but it hasn't solved the problem

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.