Help using my warranty for a chromebook

[trx0226]

Hi, 

My chromebook is no longer starting up. After running all the troubleshooting tips on the HP and Chrome websites, such as hard reset, it still does not turn on. I have a warranty remaining, but I can't figure out how to use that warranty to get a new chromebook. HP's website says that my product is no longer in service, but also shows that my warranty is still active. See my screenshot below. 

Can anyone help me on what my next steps should be to use my warranty? 

Thank you!

[The_Fossette]

@trx0226

I reviewed your post and I understand that you want to know how to send your computer for repair.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you contact support and they will assist you with the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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