Help with Failure ID code

[eegon]

My Computer Product ID is: G9D66UA#ABA (HP 15 laptop). I dropped this laptop, afterwhich it was still running, though quite fitfully. After a restart it came to a blue screen with a message saying it was running diagnostics and attempting to fix problems and further said "this may take more than an hour". After approxamately 16 hours, the same blue screen displayed same message. I later pressed F2 on start up , ran a couple tests and the following Failure ID came up for each test ran: RTTSMG-77K7MS-XD7V6J-60XJ03 Can someone please tell me what this failure code means. Also, what are my repair, and especially, data recovery options (unfortunately no recent backups)? Any help would understanding this failure ID code would be greatly appreciated, EE

[GBL84 · Accepted solution]

Whenever the Hard Disk Short DST test fails with 24 Digits Failure ID ,that indicates that the Hard Disk Drive has failed and that requires a replacement to resolve the issue

This issue could be due to Application or driver conflicts, virus issues, file corruptions due to incompatible applications, improper shutdowns, update failures due to conflicts, sudden power surges, if notebook is dropped etc..

HP will provide a replacement Hard Disk Drive if the Notebook warranty is Active, If not you need buy a SATA Hard Disk Drive from a retail shop nearby

Please make sure you are getting at least equal capacity as the original one in order to use Recovery Disks. If you need you can buy a larger, but not smaller capacity Hard Disk Drive. For example if you have a 500GB Hard Disk Drive you can upgrade it to 750GB Hard Disk Drive but not 320GB Hard Disk Drive

Please try the below shown troubleshooting steps once:

Step 01. Remove the battery and unplug the AC/Power Adapter

Step 02. Press and hold the Power button for more than 30 Seconds

Step 03. Plug in the AC/Power Adapter (leave the Battery out for now)

Step 04. Press the Power button and check if the Unit works normal

If the above mentioned steps does not help, then you can try reseating the Hard Drive on your Notebook

If the issue persists again please Contact HP if your HP Notebook is under warranty, HP would replace the Hard Disk Drive and provide you a Recovery media to restore factory operating system after replacement (if you've not yet created Recovery Discs/USB Media)

Note: Back up all the personal data to an external drive if it's possible. Otherwise you could connect the failed HDD via SATA to USB adapter with another PC or same PC after replacement of HDD & re-installation of OS and try copying /recovering the files. You can also refer to the below shown link for further support

http://www.wikihow.com/Recover-Data-from-the-Hard-Drive-of-a-Dead-Laptop

Please click on the link In order to Identify, Prevent, Diagnose & Recover from Drive Failures on HP Notebook Hard Drives & Solid State Drives :

http://h10032.www1.hp.com/ctg/Manual/c02876562.pdf

You can Check your warranty Here to verify the status and Click Here to order a new Hard Drive

Hope this helps, for any further queries reply to the post and feel free to join us again

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Thank You,

GBL  84

Although I am an HP employee, I am speaking for myself and not for HP

[RyanKnight75]

Thank you for the informative post.  I'm curious, I'm getting the following Failure ID 9BWFGW-70885W-RXGJXG-608D03, however, other than receiving this notice, my PC seems to be running just fine.  Any idea what's wrong based on this data?

[chanderkantfbd]

My Notebook is HP 2000-2312TU,, it is showing a white background window named as "HP BIOS Update" and then a error as "The System BIOS recovery failed. Continue Startup and then a CountDown.
.
But before that problem, it was regularly showing an error as "An operating system was not found". & a hard drive problem also.
Tell me what's the problem behind and what about solution.

[Lindylindex]

This will help alot but not all...if u have tried everything else and nothing works..try this! Start ur computer and tap esc button u will come to a diagnostic page,hit f11 and than hit troubleshoot and find the reset computer option keep ur personalized data option and do what it says...this may take up to an hour or more but it works for most and u dont have to spend money on a new hard drive and the repairs that come along wih it. Alot of times it isnt a bad harddrive its crossed files or corrupted files and it can be fixed.