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- Help with identifying if my sealed laptop has Qwerty or Qwer...

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08-30-2023 02:14 AM
Hi everyone, I have recently purchased an HP Spectre x360 but once it was delivered, I noticed that the box details is in Slovakian. I checked the website from where I ordered and even checked the S/N and P/N and there is no indication of the keyboard being QWERTY/Z. I cannot open the box since I will lose the exchange eligibility with the supplier (He doesn't have other spectre versions, just Slovak ones).
The only thing I have managed to find from HP Part Surfer was the KB asy code KBD NTB ISK CP+IS BL DS CS/SK
I can't find anywhere online about this keyboard or indication if it's QWERTZ. Unfortunately where I am located there are no HP support agents/**bleep** number since these laptops are sold via 3rd party sellers (Seller will not accept a refund, just an exchange if it's sealed).
I don't mind if it has the Z written underneath the Y letter, but it has to be a QWERTY Keyboard.
Thanks for your help!
09-01-2023 09:46 AM
Hi @JPGBFL,
Welcome to the HP Support Community
I understand you are facing an issue with your HP Laptop. Not to worry I will help you to get a resolution to resolve the issue.
I'm sending a private message to assist you with the next action.
Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.
I hope this helps! Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.