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I have had this laptop since about 2022 maybe 2021, I think the model I listed above is the same but I think mine is an older model and does not have a Windows key like the one above. The case is completley destroyed from my daughter and the keys are all messed up, need a new keyboard and the touch-pad doesn't work either, I'm trying to get replacements for everything BUT the motherboard, ram, storage ect,  because I only need to replace the screen, whole case, touch-pad, and the keyboard. Where may I purchase these items if I can at all?

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@HeidiQueenBee35,

 

Welcome to the HP Support Community! 

 

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To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

 

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We're looking forward to helping you resolve this issue! 

 

Stay tuned, and thanks for your patience! 

 

Regards, 

Garp_Senchau
I am an HP Employee

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