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‎07-27-2020 07:39 AM

HP Recommended
Product: HP Pavilion 15-cc509ur
Operating System: Microsoft Windows 10 (64-bit)

Hi, everyone!

I bought an SSD m2 WD gaming NVMe 500GB. But the laptop doesn't see the disk, even in the BIOS. Nvme memory is not supported by this laptop? Thank you!

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-29-2020 09:11 AM

HP Recommended

15-cc5xxx series only supports SATA M.2. 15-cc1xxx and 15-cc6xxx support PCIe/NVME. 

 

Service Manual 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

View solution in original post

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2 REPLIES 2

‎07-29-2020 08:18 AM

HP Recommended

@nikitamoskalev

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried with different SSD card?
  • Have you checked with old SSD card? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

Was this reply helpful? Yes No

‎07-29-2020 09:11 AM

HP Recommended

15-cc5xxx series only supports SATA M.2. 15-cc1xxx and 15-cc6xxx support PCIe/NVME. 

 

Service Manual 

 

Post back with any more questions and please accept as solution if this is the info you needed. 

Was this reply helpful? Yes No
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