Hi, The battery of my laptop with S/N 5CG034467J charges to 100% within 5mins but cannot give backup

[Arkaprovo]

Product Name: 14S-ER0003TU

S/N: (Removed)

Problem Statement: The Laptop battery doesn't give more than 5mins of backup

[Hawks_Eye · Accepted solution]

Hi @Arkaprovo 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I understand your laptop's battery does not hold charge.

Please try the steps below:

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

1. To open HP Support Assistant, double-click the HP Support Assistant icon .
2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
3. Click Check for updates and messages to scan for new updates.
4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
5. Click the update name for a description, version number, and file size.
6. Select the box next to any updates you want to install, and then click Download and install.

Try reinstalling the battery drivers in device manager.

Search for and open Device Manager.
Click next to Batteries to expand the battery options.
With the options expanded, right-click each ACPI option and in the menu, click Uninstall.
Restart the computer.
The battery should now charge properly.

Also refer to the link below for resolution steps:

HP Notebook PCs - Testing and calibrating the battery (Windows) | HP® Support

If this solution hit the spot, please come back and click "Accepted Solution" to help others find the answer. And if you'd like to say thanks, select "Yes" on the bottom left of the public post, as that would make our day! 

Take care, and have an amazing day!

Regards, 

Hawks_Eye