Hi guys. So we have a laptop HP Notebook one year old. The screen shows up some lines

[merisaanastasia]

 

 

Hi you guys! We need a little bit of your help. The thing is we bought a HP laptop one year ago, now there are some black and white lines in the under screen area. Our laptop is literally new, as I said 1y old. We never had any issues before. I was just using it and then it started with the black and white lines idc. If anyone knows what this could be, tell me please. 

[praveenbv]

Hi @merisaanastasia, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now,

As this is a hardware issue, I'd suggest you Contact HP  in your region regarding the service options for your computer. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.