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‎02-13-2022 06:56 AM - last edited on ‎02-13-2022 07:01 AM by Retired

HP Recommended
Product: HP ProBook 440 G2

Hi there!! I have an HP ProBook 440 G2 and its battery is stuck at 19 per cent. I drained it to 10 per cent and charged it again but it's stuck at 19%. I even uninstalled the  “Microsoft ACPI-Compliant Control Method Battery” and installed it again but still the same issue. I even took my battery out and allowed it to rest at room temperature for two hours but still the same issue is occurring!!! What should I do now??

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1 REPLY 1

‎02-13-2022 07:53 AM - edited ‎02-13-2022 07:53 AM

HP Recommended

hello

how old is  your Battery ? you need to check Battery Health. if the test is pass you need to calibrate battery IF NOT you need to replace your battery

please refer to this document

HP Notebook PCs - Testing and calibrating the battery (Windows)

 
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