High CPU temperature HP ENVY x360 - 15-aq267cl

[FelixNP]

HI!

Recently my HP ENVY x360 - 15-aq267cl laptop started to restart unexpectedly. I noticed that is was unusually hot at the rear zone where the speakers are located.

I followed some advises from the community  an the unexpected restarts stopped to occur after performing a hard-reset, but anyway, I  feel that it's warmer than before, so I kept researching:

1- Noticed that it works cooler when it's working on battery (from 45 to 55 Celsius) . As soon as I connect the laptop to AC, the CPU temp raises ( ranges from 70to 93 degrees must of the time). Using OpenHardwareMonitor for measuring.

2- Performed a battery test and it reports that the battery is functioning correctly but it's weak due normal aging.

3- My BIOS is running the F58 firmware version. The F59 update is available but it reports an error during the boot process when trying to update the BIOS.

I'm wondering: Is the 70-93 Celsius a proper working range for CPU temperature?

Is the F59 BIOS Update compatible to my laptop BIOS?

Might  the weak battery cause some overheating?

Thanks in advance,

Felix

[praveen196]

@FelixNP Welcome to HP Community!

I understand that you are facing issues with overheating.

The BIOS F59 BIOS Update compatible with your product.

I would suggets you uninstall the graphics drivers and reinstall the drivers.

Then update the BIOS.

Please click the below link to download the drivers.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-15-aq200-x360-convertible-pc/17104619/model...

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[FelixNP]

Hi Praveen196!

•  I've already tried  to update the BIOS many times, but I'm always getting the same error. When the laptops restarts in order to update the BIOS it shows the update screen and the error message:  "Unable to update the BIOS. Error opening the image file"  or something like this.
• Windows is up to date.
• HP Support Assistant shows just the F59 BIOS update  pending, no other drivers are obsolete.

Regards,

Felix

[praveen196]

@FelixNP

I understand your concerns.

In that case, I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Have a nice day!!