• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
HP Recommended
HP Omen 15 -dc0507na
Microsoft Windows 10 (64-bit)

I have an issue with my CPU reaching 90+ degrees when gaming, and I'm trying to figure out whether this is normal or not for the Omen gaming laptops. I bought a cooling laptop stand, hoping that will at least bring the temperature down a bit but it doesn't seem to make any difference. 

 

Could anyone please advise if using a program such as Throttle  Stop would actually fix this issue? As I've seen that for a couple of people that would be a solution, although considering that each laptop would need slightly different settings changed, I wouldn't want to risk a new laptop braking because I've set voltage to a wrong level.

 

Any advice would be great, as I want to use my laptop to play some games but I'm afraid of the temperatures the laptop gets to. 

Thanks in advance 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@Damonator31 It looks like the processor you've mentioned has the same Tjunction: Click here for details.

That said, no matter how careful you are with the laptop, its bound to accumulate dust inside due to the fans running, I suggest you go through the cleaning process anyway and also, look into the other steps suggested in the same link and if the issue persists, I suggest you use the device in an open room with a good amount of space and please be aware that the laptop is bound to heat up while playing high-performance games and that's completely normal until you smell a burning smell as such, which needs to be reported immediately and the laptop can be repaired.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

@Damonator31 I've checked the product specifications of your device, and I see that you've got an Intel® Core™ i5-8300H that supports a Tjunction of 100°C (which means, the device should work fine until it reaches this level of heat), that said, you may want to follow the below steps to reduce the heat from your device, though the cooling pad is a good idea, there's a lot more you can do:

 

Step 1: Removing dust and lint by cleaning vents

Most notebook computers have vents located around the case to allow air to flow through the case. If these vents become clogged, or if heat-generating parts become covered with dust, the fan cannot cool the components properly, because the laptop is hot and overheating becomes a problem. Lint and dust accumulation prevents air from flowing around the cooling fan blades and causes the fan to work harder and the laptop to get hot. If there is dust in the vents, you should clean the laptop by blowing out the dust from around the fan and heat shield. This prevents dust from accumulating.

It is not necessary to open the notebook (laptop) to clean out the dust with the canned, compressed air.

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Forums! 😉

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

Hi Riddle_Decipher 

My laptop has Intel® Core™ i7-8750H Processor, which makes me wonder if my processor has such a high Tjunction also? 

Also, the laptop itself is new. I mean I had it less than a month, and I keep it in a laptop bag whenever it's not in use so there is really no dust which could of already been causing this. 

Thank you for the suggestion though 

HP Recommended

@Damonator31 It looks like the processor you've mentioned has the same Tjunction: Click here for details.

That said, no matter how careful you are with the laptop, its bound to accumulate dust inside due to the fans running, I suggest you go through the cleaning process anyway and also, look into the other steps suggested in the same link and if the issue persists, I suggest you use the device in an open room with a good amount of space and please be aware that the laptop is bound to heat up while playing high-performance games and that's completely normal until you smell a burning smell as such, which needs to be reported immediately and the laptop can be repaired.

 

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.