High SSD temperature

[machtmeier]

The problem is high temperature of SSD. Both programs (Hard Disk Sentinel and HWMonitor) show that very often SSD temperature reaches 57-64 Celsius degrees (134-147 Fahrenheit degrees) without any disk activity during the laptop is turned on. The laptop was purchased 2 weeks ago and now it's health bar has 97% instead of 100%. Does anyone faced with this problem? What should I do to save my SSD?

[The_Fossette]

@machtmeier,

Welcome to the HP Support Community!

Is the computer freezing or are you getting any error?

Are you facing any issues with the computer while using?

Meanwhile, I recommend you download and install HP support assistant and then run all the updates and check if it helps.

Here is how it is done.

Download link: https://ftp.hp.com/pub/softpaq/sp95001-95500/sp95226.exe

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

6. Perform any other update management actions as needed.

   • Postpone an update: Click Remind me, and then select a time preference.

   • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

   • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[machtmeier]

@The_Fossette,

Previous night I discovered that this problem occures while charging cable is plugged in. If it is unplugged SSD temperature is about 90-105 F degrees. HP Support Assistant shows that there are no available updates. 

Could you or HP Support Team check if other same laptops (cs1003ur) get hot SSD with plugged in charged cable?

Could you tell me, what temperature range is normal for my SSD?

What should I do if SSD condition continues to deteriorate?

The laptop is not freezing and there are no any problems with computer while using it. 

Have a nice day!

[The_Fossette]

@machtmeier,

I suggest you contact support to further investigate the issue.

Here is how you can get in touch with tech support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!