High temp cpu but low cpu usage. terrible gaming performance

[Ayman151515]

Cpu temp is above 80 degree Celsius even when idle and cpu usage around 5 percent. Terrible gaming performance with constant lags and low fps. I contacted Nvidia and followed their instructions for optimal settings, but no luck. I always had this problem but recently, it has become a bigger problem. 

[Raj2111]

@Ayman151515 

Welcome to the HP support community.
 

I understand that you are facing over heating issue, I am glad to assist you.

Did you make any software or hardware changes on your laptop?

Are you running any high-end application or playing a graphic oriented game on your PC?

Try restoring the BIOS to default and check if it helps.

1.    Turn off the computer and wait five seconds.
2.    Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3.    On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4.    Press F10 to Save and Exit.
5.    Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6.    Follow the prompts to restart your computer.

Normally if your gaming or using any high-end application the PC will raise the temperature and if the vents are restricted that will increase the heat more. So if this PC hasn't had the vents cleaned out for sometime this could result in thermal overload and causing your PC to shut down and worse case damage the system to point it no longer works.

You can try updating BIOS and Thermal framework driver using HP support assistant.

Refer this article to know more information about using the HP support assistant. Click Here

Try performing the following troubleshooting steps:
 
1 - Right-click on any open space on your computer's taskbar.
 
2 -Select "Task Manager" and press "Enter."
 
3 -Select "View" from the Taskbar Manager's pull-down menu. If more than one computer is connected to your network, notice the graphs for all CPUs. Select "One Graph Per CPU." This will help determine which computers are using more processing time.
 
4 -Go to the "Applications" tab. Because this tab shows open programs in real time, you will be able to see exactly when a program has been opened and closed at the time that it occurs. Identify and close selected programs by highlighting each one separately and clicking on "End Task" to free up processing time. (Important: Make sure all work is saved prior to closing any programs.)
 
5 -Go to the "Processes" tab and view them, but do not delete any of them unless absolutely necessary. All of the hidden system processes and programs are listed here. (Note: See Warnings section.)
 
6 -Set your computer's cooling fan to "Auto." Next, slide the Processing Speed scale to "3-4." Slide the Cooling Method scale to the middle of the range. These settings will slow down the CPU when needed
 

Also, Hit Win Key + R
Type in “Regedit” and then hit Enter.
Go to ‘HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management’
Find ‘ClearPageFileAtShutDown’ and change its value to 1
Restart the computer

Lastly, try running a system diagnostics test on your PC and check if the hardware components on your PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.