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HP Recommended
HP ENVY x360 Laptop - 15m-ed0013dx
Microsoft Windows 11

Left Hinge has been broken and my laptop is already out from warranty window . I Know HP is well aware about the quality and issues with Hinge from long time and would like to understand in case there is any common community of support group where i can get support and resolution of this issue from HP ( without paying anything for this defect ) - i have taken care my laptop very well and hinge has been broke.

 

Any help or information would be helpful to get this fixed from HP.

 

Thanks in Advance.

1 REPLY 1
HP Recommended

@WisdomTrends

 

Welcome to the HP Support Community! I'd like to help!

 

I see you are experiencing issues with the HP Notebook left hinge is broken. It is a hardware issue on the PC. 

 

As we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. HP provides repair or service options for out of warranty product as well. Hence I encourage you to contact HP support for out of warranty service options.

 

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

 

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

 

For any hardware issue or repair please click on the link Phone Assist Worldwide

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Have a great day!

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.