Hinge Issue/screen + frame bend HP Envyx360

[Nate149]

Hi HP Support,

I’m reaching out regarding my HP Envy laptop, which recently underwent third-party repairs to address a left hinge issue. While the hinge was fixed, the proximity sensor stopped working within the repair process of the left hinge. However, during that process, the camera became disconnected. I’ve also noticed a bend forming (slightly at the center) coming from the right side of the screen, likely due to misalignment at the right hinge, which this third part mentioned that the screen itself might need to be replaced to fix the bend issue(I'm not sure that is correct, but I wanted to address/ confirm this)

I understand that third-party modifications may affect repair eligibility, and I’m fully willing to cover any associated costs. Could you please provide an estimate for:

• Realigning the hinges

• Diagnosis costs

• Fixing the screen bend (if it requires full-screen replacement or not)

• Reattaching or replacing the camera module

• And any steps that would be needed to make this a swift process

Thank you for your time and assistance.

Best regards,

[Hawks_Eye]

Hi @Nate149 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye