Hinge Issue with HP Victus Laptop - Request for Assistance

[16-e0352AX]

Dear HP Support Team,

I'm writing to bring to your attention a issue with my HP Victus laptop, which is no longer under warranty. The hinge has suddenly popped out, causing inconvenience and trouble. This issue arose without any physical damage or mishandling.

Surprisingly, I've found that many other users have faced the same problem, suggesting a potential design or manufacturing flaw. I believe this is a quality-related issue rather than physical damage.

I would greatly appreciate it if you could assist me in resolving this matter. I'm open to repair options or guidance on how to fix the issue. If possible, I'd like to request a goodwill gesture considering the widespread nature of this problem.

Thank you for your attention to this matter. I look forward to hearing from you soon.

Sincerely,

Sakshi khalse

[Irfan_06]

Hi @16-e0352AX,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support