Hinge Noise

[bob2798]

I have my hp envy 13 ba1xxx 2020 model. I bought it a week back and since the day of the delivery, the hinge was making a kind of clicking noise. There is no significant deformation observed while opening or closing the hinge. It more often when i close the hinge than opening it. I am a bit tensed and even angry on HP's poor product quality for an expensive laptop. please help me asap and advise me.

[Echo_Lake]

@bob2798

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, 

I understand your HP Pavillion Notebook hinge assembly failed, In order to fix this issue, your computer needs to be serviced.
As we have limited support boundaries in the support community as of now. I would request you to contact our Support and our Support Engineers should be able to sort this out.

HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[bob2798]

I would like to know if there is any damage inside the laptop at the seller's part, or its the hinge functioning that's making such sounds like our door hinges. My laptop is HP ENVY 13 BA15051TX

[Echo_Lake]

@bob2798

Thank you for posting back. 

It mostly seems like hinge related issue, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​
 

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.