Hinge Problem on HP Pavilion x360 - 15-cr0003ng

[PR789]

The left side of my laptop body cracked and starting to get detached from my screen, this has appeared very sudden, there is not external damage or impact on my laptop

If I try to close or open my screen, I can hear some creaking noise, is this because of the defect in the left hinge ?

Laptop is out of warranty, is there any way to solve this problem ?

Any feedback will be much appreciated, Thank you !

[praveenbv]

Hi@PR789,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution