Hinge/Screen Issue

[skf8057]

I bought an ENVY x360 in January 2021 as I needed a durable, reliable, and trustworthy laptop to begin my back to school process. It is in immaculate condition. I am the only user and used it only for school work. I shut my laptop last Monday after a school meeting and have not needed to use it until this past Friday. It is safely stored when not in use. When I went to open it, I noticed it was not aligned and heard a crunch sound. A small plastic piece fell out near the left hinge and the screen looked bulged there. At first, the screen would not come on at all. I was able to push the screen and back cover of the laptop back together and the screen began to work. However, now I can not close the laptop. The manufacturer warranty is expired. I purchased accidental geeksquad for a year when buying this product, but now that is also expired. I have read on serial forums that this is a common problem. I begin school in one week. I need this fixed ASAP. What are my options? If this is a known issue, it would appear that HP would stand by their products and have this problem fixed. Can someone point me in the right direction? Thanks!!

[Nirvana_95]

Hi @skf8057

Welcome to the HP Support Community. We are really sorry that you are facing hinge-related issues with your HP ENVY X360 Convertible Laptop PC 15m-Ed1013dx. We want to help you with it. 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link.

Thanks!

[skf8057]

There is a class action lawsuit I found that a lady started in Florida. I joined it as well.

https://topclassactions.com/lawsuit-settlements/consumer-products/electronics/several-hp-laptops-hav...