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‎05-30-2020 08:08 PM

HP Recommended
Product: ENVY M7-J020DX

I have an issue with the bottom case breaking and the hinges binding up on my ENVY M7-J020DX. I'm having issues finding replacement parts to fix this issue. After reading, I'm finding this is a common problem with this series of 17 inch laptop. Has anyone found a good resource for parts to remedy this? Has HP ever recognized this as an issue and offered a resolution for this? There are countless people with this same issue. Just wondering if anyone has had any luck getting support from HP for this yet.

2 REPLIES 2

‎06-01-2020 06:06 AM

HP Recommended

Hi @RoosterShooter

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎06-02-2020 04:16 PM

HP Recommended

Thank you for your reply. I have received communication from HP and hopefully this issue will be resolved. Thank you for your help and support.

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