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‎03-19-2021 03:14 AM

HP Recommended
Product: HP Pavilion Laptop 14-ce1xxx
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen does not fold down since yesterday.  Looks like a problem with the hinge (right hand side) and the bottom right of the screen closest to the keyboard appears unstuck.  It seemed 'stiff' yesterday just as I tried to close the flip screen and then I stopped as it seems a manufacturing defect.   Any advise welcome please? thanks John (purchased at currys in store in September 2019)

2 people had the same question
1 REPLY 1

‎03-20-2021 06:00 AM

HP Recommended

@JR128

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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