cancel
Showing results for 
Search instead for 
Did you mean: 
JR128
New member
1 0 0 0
Message 1 of 2
62
Flag Post

Hinge appears faulty and bottom right of screen cover seems unstuck

HP Recommended
HP Pavilion Laptop 14-ce1xxx
Microsoft Windows 10 (64-bit)

My laptop screen does not fold down since yesterday.  Looks like a problem with the hinge (right hand side) and the bottom right of the screen closest to the keyboard appears unstuck.  It seemed 'stiff' yesterday just as I tried to close the flip screen and then I stopped as it seems a manufacturing defect.   Any advise welcome please? thanks John (purchased at currys in store in September 2019)

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
20,871 20,858 1,269 1,294
Message 2 of 2
Flag Post
HP Recommended

@JR128

 


Welcome to HP Support Community


I understand your concerns and frustrations

 

I will escalate your case to HP's regional escalation team and a case manager will get back to you

 

Please check your Inbox


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

Reply
0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation