Hinge broken HP x360

[Redkimber]

The right hinge broke on my HP x360. It was not dropped and I don’t know how this even happened! I do see many many, actually hundreds of people with the same problem. Obviously a major design flaw. Other than this new mechanical problem the laptop works great.  Is there a fix for this or a product recall?   I can no longer close my laptop. Thank you.

[Deep_World]

Hi  @Redkimber 
 
Welcome to the HP Support Community!

Thanks for reaching out!

I understand how it must be to experience a hinge failure on your notebook,when the laptop is otherwise working perfectly. P

While hinge damage is treated as a mechanical repair. The best next step is to have your device inspected at an HP Authorized Service Center, where trained technicians can assess the hinge assembly and provide repair options. This ensures the laptop can be safely closed and used without further damage.

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Regards,

Deep_World