Hinge broken envy ×360

[eren12]

I bought the HP Envy x360 at the end of 2018 (August or September), so the warranty has ended.  Today I heard a click or crack.  I see that the hinge is pulling apart the body of the device, around the corner of the screen.  I picked this laptop because I thought it would be durable for simple desk usage, considering it was made to be flipped into a tablet when needed (I do not use it in that manner, I open and close the laptop as it sits on my desk, and that is the extent of mobility for this laptop).

After opening and closing the laptop, I can see that the body of the laptop is splitting apart at the hinge.  Can the laptop be fixed, or how can fix it

[A_Gayathri]

Hi @eren12,

Welcome to the HP Support Community

I understand you are facing an issue with your Hinge broken Envy ×360. Not to worry I will help you to get a resolution to resolve the issue.

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