Hinge broken -> shattered screen

[Natdix]

The hinge on my laptop just smashed through the screen. This has prevented the touchscreen from working and the laptop now cannot close. This was from regular use (ie no dropping, no grit in hinge ...).

My laptop is out of warranty but as I see this is a (very) regular occurence with this model, I was wondering if there was a process I could follow to get it repaired?

Thank you so much,

Nat

[BeemerBiker · Accepted solution]

I notified a moderator. Some newer laptops can have the hinge repaired by HP even if out of warranty.

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center
Click here to read how to dispute a warranty.
Click here for: Rights in the UK
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Click here for: Rights in India.


It might be useful to lubricate the hinge as I suspect that caused the problem.
This discussion is about using a toothpick to lubricate a MacBook hinge.
Or just do a general search

Let me know what you find out.

[Hawks_Eye]

Hi @Natdix 

Welcome to the HP Support Community! We're here to help you get back up and running.

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If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye