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HP Recommended
HP Gaming Pavilion - 15-cx0004nb

I was adjusting the screen on my HP Pavilion when I heard a crack and I saw that the bottom right corner of the screen was popped out. I then later noticed that the right side hinge was a little loose and I could move it with my hand. Is there an easy fix, or do I have to go to the store and get it fixed? As I have had my laptop already 4 years, my warranty is over, so is it my responsibility as this is clearly a design error on HP's (glue coming loose)Comming of the screen: front sidecrack in the backscreen coming of on the back side

2 REPLIES 2
HP Recommended

Hi OlivierD1,

 

Thanks for reaching out.

 

If you have a basic hardware knowledge, press and push its cover carefully to be reseated properly. Otherwise, I recommend taking it to any HP store available or taking it to a reliable maintenance shop soon in order prevent the screen from damaging.

 

Please do not hesitate to ask if you need further assistance.

 

Have a nice day.

HP Recommended

Hi @OlivierD1,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your HP Gaming Pavilion - 15-Cx0004nb. Not to worry I will help you to get a resolution to resolve the issue.

 

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.