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‎06-23-2025 12:28 PM

HP Recommended
Product: HP ENVY x360 Laptop - 13-ay0074au
Operating System: Microsoft Windows 10 (64-bit)

I purchased my HP ENVY x360 Laptop in July 2020. It has been working alright, However, when I was closing its lid yesterday, I heard some cracking sounds in the right hinge and my screen started to detach from the metal case when I tried to close it further. Have anyone experienced similar problems before? Wonder what I can do. 

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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-25-2025 09:14 AM

HP Recommended

@minniepoon, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

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1 REPLY 1

‎06-25-2025 09:14 AM

HP Recommended

@minniepoon, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

Reply
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