Hinge problem with my HP ENVY x360 Laptop

[minniepoon]

I purchased my HP ENVY x360 Laptop in July 2020. It has been working alright, However, when I was closing its lid yesterday, I heard some cracking sounds in the right hinge and my screen started to detach from the metal case when I tried to close it further. Have anyone experienced similar problems before? Wonder what I can do. 

[Max3Aj · Accepted solution]

@minniepoon, Welcome to the HP Support Community 

  

I understand you are facing an issue with your hinge issue. Not to worry I will help you to get a resolution to resolve the issue. 

  

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support 

[Jopsicle]

HI there,

I'm having the same problem, but finding it difficult to get a reply on the community thread I've done about it here

https://h30434.www3.hp.com/t5/Notebook-Hardware-and-Upgrade-Questions/HP-Envy-screen-pop-out/m-p/943...

Did you get a solution - or at least a solution of how to close it so you can take it to the shop for repair?

Thanks!

Joseph

[minniepoon]

Hi Joseph, 

Your problem appears to be worse than mine. I've got a private message from the HP support agent. He didn't really solve my problem, but simply asked me to pay for the troubleshooting service to find out how to fix it (and of course to pay for the subsequent repairing costs). I checked with my local stores and they quoted £150 for the repair. I didn't really go to the shop, for fear that it might break it further. So I just left my laptop opened on the desk and used it as usual. Thankfully it's still functioning well. Not sure how long it's gonna last though. 

Hope it helps. 

Regards, 

Minnie