Hinge problem

[Carlos227]

Hi,

I bought hp envy x360 2-in-1 laptop on march 2024 and out of nowhere the left hinge broke. It happened all of a sudden when I was just about to close the laptop. This is the first time I got issue with laptop so quick. I was expecting hp laptops to be better than other but I am really disappointed. I am really concerned about what should I do next? I am a student and the repair cost might be too expensive. Please help me with alternatives to fix this issue. 

[Deep_World]

Hi @Carlos227,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

I’m truly sorry to hear about the hinge issue with your HP Envy x360 2‑in‑1. I understand how disappointing and stressful this must feel, especially since you purchased the laptop fairly recently and rely on it for your studies. 

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World