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‎07-28-2025 07:35 PM

HP Recommended
Product: HP ENVY x360 15.6 inch 2-in-1 Laptop PC 15-ey1000 (794B5AV)

I have an HP ENVY x360 and it is just out of warranty and the right hinge just broke when I opened the laptop. I am an IT professional and this is clearly a defective design. There was no mishandling or anything and it just separated. Very dissapointed in the build quality.

2 REPLIES 2

‎07-30-2025 08:42 AM

HP Recommended

Hi @Solution_Track,

 

Welcome to HP Support Community!

 

Thank you for reaching out regarding your laptop.

 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

 

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

 

You can locate the nearest HP service center using our Service Center Locator:​

 

🔗 HP Service Center Locator

 

If you need further assistance or have any questions, please don't hesitate to contact us.​

 

Best Regards,

I'm an HP Employee.


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‎08-01-2025 12:55 PM

HP Recommended

I’m filing a consumer complaint against HP for the known hinge defect in the Envy x360 series.

This is a manufacturing/design flaw This happened to me despite careful use. I feel cheated, especially since this is marketed as a premium laptop.

I am collecting evidence of the issue and references to similar cases, including user reports, forums, and even an older HP hinge lawsuit in the US.

If you're affected and want to join in  this effort, connect with me on Twitter: @dhrub6391

It's time HP is held accountable.

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