Hinge

[Mul46]

I bought hp envy x360 13 in Dec 2020, 

It's never been dropped or mistreated in any way. It's worked perfectly until today, while closing the top the hinge popped out damaging the screen. The screen is now cracked and the hinge is sticking out.

This is really disappointing, as it's been used very gently and taken care of since I got it.

Is there is any solution?

[Anand_Andy]

Hi @Mul46,

Welcome to the HP Support Community

I understand you are facing an issue with your HP ENVY X360 Laptop - 13-Ay0504sa. Not to worry I will help you to get a resolution to resolve the issue.

As the display is cracked( hardware issue ), the unit needs to be shipped for repair to get the issue fixed. I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!